Shipping policy

Shipping Policy

Last updated: July 13, 2026

Processing Time

Orders are processed within [1–2] business days of purchase, Monday–Friday, excluding statutory holidays. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Estimates

We currently ship within Canada via [carrier name(s) — e.g., Canada Post / Purolator]. Shipping costs are calculated at checkout based on your location and order weight.

Method	Estimated Delivery	Cost
Standard	[3–7] business days	Calculated at checkout
Expedited	[1–3] business days	Calculated at checkout

Delivery times are estimates provided by the carrier and are not guaranteed. Delays can occur due to weather, carrier volume, or customs (if applicable).

Order Tracking

Once your order ships, you'll receive a tracking number by email. If you haven't received tracking within [3] business days of ordering, contact us at info@empresstrading.ca.

Lost or Stolen Packages

Frosch Canada is not responsible for packages confirmed as delivered by the carrier's tracking information but reported as not received (e.g., stolen from a doorstep). We're happy to help you file a claim with the carrier. For high-value orders, we may require signature confirmation.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@empresstrading.ca — we can only make changes before the order ships.