Shipping policy

Shipping Policy

Last updated: October 21, 2026

Processing Time

Orders are typically processed within 1–2 business days of purchase, Monday–Friday, excluding statutory holidays.

You will receive an email with tracking information once your order ships.

Shipping Rates & Delivery Estimates

Frosch Canada currently ships within Canada.

Free Shipping

Orders of $50 or more (before taxes) shipping to Ontario or Quebec qualify for free shipping.
Orders of $75 or more (before taxes) shipping to all other provinces qualify for free shipping.
Free shipping is not available for Yukon, Northwest Territories or Nunavut, where shipping is calculated at checkout.

Free shipping is applied to a standard shipping option at checkout.

Shipping Cost

Orders below the free-shipping amount are charged shipping calculated at checkout based on your location and order weight.

Faster Shipping Options

Faster carrier services may be offered at checkout for an additional charge. Available options and prices depend on your location and order, and are shown before you pay.

Carriers & Delivery Times

Shipping carriers and services vary depending on the delivery destination and order requirements. Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier volume, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a tracking number by email.

If you have not received tracking information within 3 business days of placing your order, please contact us at customersupport@empresstrading.ca.

Lost or Stolen Packages

If your package is marked as delivered by the shipping carrier but you have not received it, please contact us at customersupport@empresstrading.ca.

We will assist you in investigating the issue and, where applicable, filing a claim with the shipping carrier.

For certain orders, signature confirmation may be required.

Shipping Address

Please ensure that your shipping address is correct when placing your order.

If you notice an error, contact us immediately at customersupport@empresstrading.ca. Address changes may only be possible before the order has shipped.