1. Refund Policy

Last updated: July 13, 2026

Returns

We want you to be happy with your Frosch products. If something isn’t right, you may request a return within [30] days of the delivery date.

To be eligible for a return:

●      The item must be unused, unopened, and in its original packaging

●      You must have proof of purchase (order confirmation or receipt)

●      Perishable or opened cleaning products cannot be returned for hygiene and safety reasons, unless the item arrived damaged or defective

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@empresstrading.ca within [7] days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund, including return shipping costs, at no cost to you.

How to Start a Return

Email info@empresstrading.ca with your order number and reason for return. We will respond with instructions and a return address. Please do not send items back without contacting us first.

Return Shipping Costs

●      Damaged/defective/incorrect items: we cover return shipping

●      Change of mind / no longer wanted: the customer covers return shipping, unless otherwise stated at checkout

Refunds

Once we receive and inspect your return, we will notify you by email whether it's approved. Approved refunds are issued to your original payment method within [5–10] business days. Please note your bank or card issuer may take additional time to post the refund.

Non-Returnable Items

●      Opened or used products (except in cases of defect)

●      Sale or clearance items marked "final sale"

●      Gift cards

Exchanges

The fastest way to get the item you want is to return the original item and, once accepted, place a new order.

Contact

Questions about your return? Email info@empresstrading.ca or write to us at:

Empress Trading Inc., 200-5700 Yonge St, North York, ON M2M 4K2, Canada