FAQ

Frequently Asked Questions

About Frosch

Is Frosch a new brand? No — Frosch was founded in Germany in 1986 and has been a trusted name in eco-friendly cleaning across Europe for nearly 40 years. Empress Trading Inc. is the authorized distributor bringing Frosch to Canada.

Are Frosch products safe for babies and sensitive skin? Yes. Our Baby Liquid Detergent and Baby Rinse Cleaner lines are formulated to be gentle, dermatologically tested, and free from unnecessary harsh chemicals. Always check the individual product's ingredient list and application instructions before use.

Are Frosch products vegan and cruelty-free? Yes, all Frosch products are vegan and are never tested on animals.

What certifications does Frosch hold? Frosch products carry the EU Ecolabel, EMAS certification, and Cradle to Cradle Gold certification — among the most rigorous environmental standards for cleaning products.

Are the bottles recyclable? Yes. Frosch packaging is made from 100% recycled and recyclable PET plastic.

Ordering & Shipping

Where do you ship? We currently ship across Canada. Shipping costs and delivery estimates are calculated at checkout based on your location.

How long does shipping take? Orders are typically processed within [1–2] business days, with delivery times varying by location. See our Shipping Policy for full details.

Can I track my order? Yes — you'll receive a tracking number by email once your order ships.

Do you ship internationally? [Currently we only ship within Canada. / We ship to select countries — see our Shipping Policy for details.]

Returns & Refunds

What's your return policy? We accept returns within [30] days of delivery for unused, unopened products. Damaged, defective, or incorrect items are eligible for a full refund or replacement at no cost to you. See our Refund Policy for complete details.

My order arrived damaged — what do I do? Contact us at customersupport@empresstrading.ca within [7] days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund right away.